Refund policy

6. Return & Refund Policy

 

6.1. Return of Defective Goods

6.1.1. We shall be deemed prima facie to have properly performed all obligations under the Contract, and the Goods delivered shall be deemed to be correct and of satisfactory quality, unless notice of fault and the particulars of such fault are given in writing by email or calling our customer service accompanied with the return of the Goods to us at Lot 7, Lorong 51A/227B, 46100,Petaling Jaya, Selangor, Malaysia. within fifteen (15) days from the date of its delivery at the delivery address. Any claim not made as aforesaid shall be deemed to be waived and absolutely barred except where you can show to our satisfaction that it was impossible for you to comply with such time limit and that you have made the claim as soon as it becomes possible to do so.

6.1.2. In the event that a request is lodged in accordance with Clause 6.1.1 and subject to satisfactory proof of fault thereof, we shall, at our sole and absolute discretion, either:

• (a) replace the Goods free of charge subject to the terms herein, Clauses 6.1.3 and 6.1.5; or
• (b) refund to you the amount paid for the Goods subject to the terms herein, Clauses 6.1.4 and 6.1.5, after your return of the Goods.

6.1.3. Without prejudice to anything contained in the Contract, except the cost of delivery to return the Goods, all costs and expenses arising from the return of the Goods under Clause 6.1.1 and delivery of the replacement thereof under Clause 6.1.2(a) shall be borne by you entirely.

6.1.4. Refund of payment under Clause 6.1.2(b) shall be made in such manner as we shall determine at our sole and absolute discretion.

6.1.5. The Goods returned under Clause 6.1.1 shall be returned in its original unaltered condition and in its original packaging. Gift(s) or any enclosed item(s) shall be returned simultaneously.

6.2. No Reason Return of Goods

6.2.1. We would accept no reason returns within fifteen (15) days from the purchase date (including the day of purchase). Any request not made as aforesaid shall be deemed to be waived and absolutely barred except where you can show to our satisfaction that it was impossible for you to comply with such time limit and that you have made the request as soon as it becomes possible to do so.

6.2.2. In the event that a request is lodged in accordance with Clause 6.2.1, we shall charge you either:

(a) 30% of the purchase price paid for any opened box machine and accessories; return is not allowed for any used machine.

(b) 15% of the purchase price paid for any closed/unopened box returned.

6.2.3. The Goods returned under Clause 6.2 shall be returned in its original unaltered condition and in its original packaging. Gift(s) or any enclosed item(s) shall be returned simultaneously.

6.3. Cancellation of Goods

6.3.1. We would accept order cancellation before order is shipped. For any order has been shipped, the case will be handled subject to Clause 6.2.

6.4. Notice of Return / Replace / Cancellation request under this Clause 6 shall be made to us through our customer service phone number: +60127182082 or email: xgimiIonline@oliyaya.com

6.5. We reserve our sole and absolute right and discretion to decline any request under this Clause 6. In the event of any dispute hereunder, our determination shall be final and conclusive.