XGIMI Malaysia Warranty Terms & Conditions (Website Version)
1. Statutory Rights
1.1 This warranty is provided in addition to, and does not exclude, restrict, or modify any rights or remedies conferred under the Consumer Protection Act 1999 and the Sale of Goods Act 1957 of Malaysia.
1.2 Nothing in these Terms shall limit any rights that cannot be lawfully excluded under applicable law.
2. Definitions
For the purposes of these Terms:
- “Product” means XGIMI-branded hardware products
- “Authorized Channels” means official XGIMI Malaysia platforms and authorized retailers
- “Warranty Period” means the applicable duration stated in Clause 4
- “XGIMI Malaysia” means Audaura Sdn. Bhd., being the sole authorized distributor of XGIMI products in Malaysia.
- “Authorized Reseller” means Oliyaya Sdn. Bhd., being an authorized reseller and authorized after-sales service partner of XGIMI products in Malaysia.
3. Scope of Warranty
3.1 XGIMI Malaysia warrants that Products purchased through Authorized Channels are free from defects in material and workmanship under normal consumer use during the Warranty Period.
3.2 This warranty applies only where:
- The Product is purchased within Malaysia
- The Product is purchased through Authorized Channels
- Valid proof of purchase is provided
3.3 Warranty eligibility is subject to:
- Product serial number verification
- Region and distribution channel validation
3.4 This warranty is non-transferable except as required under applicable law.
4. Warranty Period
4.1 Standard Models (e.g., MoGo, Elfin series):
- Twelve (12) months from date of end-user purchase
4.2 Premium Models (e.g., Horizon, Aura series):
- Twenty-Four (24) months from date of end-user purchase
|
Models |
Warranty Period |
|
Vibe One（Battery based) |
1 year |
|
Elfin Flip Plus |
1 year |
|
Mogo4 Series |
1 year |
|
Mogo4 Laser Series |
1 year |
|
Horizon 20/ 20 Pro/ 20 Max |
2 years |
|
Aura 2 New (Black) |
2 years |
Note: For the avoidance of doubt, the products listed in the table are not exhaustive. Any additional or new products introduced, requested, approved, or required by XGIMI from time to time for distribution within the Territory shall automatically be deemed part of the ‘Products’ under these terms and conditions.
4.3 Limitation
All warranty coverage is:
- Subject to XGIMI’s official validation
- Subject to maximum coverage period calculated from XGIMI factory shipment date
5. Dead-on-Arrival (DOA) Policy
5.1 A Product is considered DOA if it exhibits a manufacturing defect at or shortly after purchase.
5.2 Defects reported within fifteen (15) days after delivery may qualify for replacement, subject to verification.
5.3 After the DOA period, claims will be handled under standard warranty service (repair or replacement at XGIMI Malaysia’s discretion).
5.4 DOA eligibility requires:
- Original packaging and complete accessories
- No signs of misuse, damage, or tampering
- Valid proof of purchase
6. Return & Refund Policy
6.1 This warranty does not constitute a general return or refund policy. For more information, refer here: Return & Refund policy.
6.2 Returns for non-defective Products shall be governed by the terms of the original sales platform or retailer.
6.3 Warranty remedies do not include cash refunds unless required by applicable law.
7. Warranty Remedies
7.1 For valid warranty claims, XGIMI Malaysia may, at its sole discretion:
- Repair the Product; or
- Replace with a new or refurbished unit of equivalent functionality
7.2 Repaired or replaced Products shall be covered for:
- The remaining original Warranty Period; or
- Ninety (90) days from repair/replacement, whichever is longer
7.3 All replaced Products or parts become the property of XGIMI.
8. Logistics & Service Conditions
8.1 Warranty services are provided within Malaysia only.
8.2 Logistics arrangements shall be determined by XGIMI Malaysia.
8.3 For approved warranty claims involving non-human-caused defects, standard service logistics may be arranged.
8.4 Additional costs, including but not limited to:
- Remote location handling
- Special delivery arrangements
- Customer-preferred logistics
may be borne by the customer.
8.5 Service timelines are estimates only and may vary depending on parts availability and operational conditions.
9. Warranty Claim Requirements
9.1 Customers must provide:
- Product serial number
- Valid proof of purchase
- Description of defect (including supporting evidence if required)
9.2 XGIMI Malaysia reserves the right to:
- Reject unverifiable claims
- Request additional documentation
- Decline or limit claims in cases of suspected abuse or non-genuine defects
10. Exclusions from Warranty
This warranty does not cover:
10.1 Products purchased from unauthorized sellers or outside Malaysia
10.2 Products not designated for the Malaysian market based on serial number or system verification
10.3 Unauthorized repair, modification, or disassembly
10.4 Products without valid proof of purchase
10.5 Normal wear and tear
10.6 Damage caused by:
- Misuse, negligence, accidents
- Liquid damage, drops, or extreme conditions
- Use of unauthorized accessories or components
10.7 Software-related issues or third-party applications
10.8 Products with altered or removed serial numbers
10.9 Damage caused by force majeure events (including fire, flood, lightning)
10.10 Lost or stolen Products
10.11 Products used for commercial, rental, or abnormal high-usage purposes beyond normal consumer use
11. Data Protection Disclaimer
11.1 Customers are responsible for backing up all data prior to service.
11.2 XGIMI Malaysia shall not be liable for any loss of data during repair or replacement.
12. Limitation of Liability
12.1 To the extent permitted by applicable law, XGIMI Malaysia shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, data, or business opportunities
12.2 Nothing in this clause excludes liability that cannot be excluded under Malaysian law.
13. Back-to-Back Warranty Limitation
13.1 All warranty services are provided on a back-to-back basis with XGIMI’s official after-sales policy.
13.2 All claims are subject to:
- XGIMI’s validation
- Availability of parts and service support
13.3 In the event of any inconsistency, XGIMI’s official policy shall prevail.
14. Territorial & Channel Restriction
14.1 Warranty services apply only to Products:
- Purchased within Malaysia
- Purchased via Authorized Channels
14.2 Products purchased outside Malaysia or via unauthorized sellers are not eligible for warranty support.
15. Spare Parts & End-of-Life (EOL)
15.1 Warranty service is subject to availability of parts.
15.2 For discontinued or end-of-life Products, XGIMI Malaysia may:
- Provide repair using available parts; or
- Replace with an equivalent model of similar performance
16. Force Majeure
XGIMI Malaysia shall not be liable for delay or failure in performance due to events beyond reasonable control, including but not limited to natural disasters, supply chain disruptions, or regulatory actions.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
18. Language
In the event of any inconsistency between translated versions of these Terms, the English version shall prevail.
19. Amendments
XGIMI Malaysia reserves the right to amend these Terms at any time. Updated versions will be published on the official website.
20. Contact Information
For Malaysian customers, all warranty enquiries, submissions, and claims may be directed to Oliyaya Sdn. Bhd., the authorized reseller and after-sales service partner for XGIMI products in Malaysia.
Email: xgimi@oliyaya.com
Phone Number: +60127182082
Customers must contact XGIMI Malaysia prior to returning any Product.